Resolved: Cloudpaging Service Outage - Tuesday, January 31

posted Jan 31, 2017, 6:22 PM by Don Lambert   [ updated Feb 2, 2017, 4:20 AM by Jamie Schrader ]
Update 12:00 p.m.:
The license for Application Jukebox/Cloudpaging has been fixed, and service has been restored. Students are encouraged to contact the CAEN Hotline if they continue to have problems running Windows software.

Update 7:15 a.m.:
CAEN staff have been working around the clock on this outage. The outage is currently being caused by an expired Application Jukebox/Cloudpaging service license. The license was supposed to run until the end of the calendar year, but was incorrectly generated by the vendor. Service will be restored as soon as CAEN can apply a fix from the vendor to the service license, and verify proper expiration. We apologize for this disruption in service, and this issue remains our top priority until its resolved.

Last Night:
We are currently investigating an Application Jukebox/Cloudpaging outage on all CAEN Windows computers. This will result in many programs not being available. We apologize for the inconvenience and are working to restore service as soon as possible.