CAEN’s Administrative Offices are located in 2161 Duderstadt Center. These offices maintain standard business hours of 8:00 a.m. to 5:00 p.m., Monday through Friday. Individual employees’ schedules may vary depending on work assignments and time away from the office.
The CAEN Help Desk is located in 1315 Duderstadt Center. During Fall and Winter terms the Help Desk is open from 8:00 a.m. to 10:00 p.m. Monday through Thursday, from 8:00 a.m. to 5:00 p.m. on Friday, and from 12:00 noon to 10:00 p.m. on Sundays. In Spring and Summer terms, as well as over term breaks and examination weeks, the Help Desk is open from 8:00 a.m. to 5:00 p.m, Monday through Friday.
CAEN offices are closed during University holidays. These include:
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day & the following Friday
- Winter Recess (typically from Christmas Day through New Year’s Day)
Duderstadt Center’s building schedule may also affect the hours of operation.
Service & Resource Hours
The College of Engineering’s data network and network services such as file services, the College web site, and remote computing services are generally available 24 hours a day / 7 days a week. Systems and services are occasionally taken offline for scheduled maintenance activities, which are published on CAEN’s service status web page. Many College of Engineering information technology services depend on other U-M services and facilities being available. Campus outages may affect College services.
CAEN student computer labs are available for drop-in use when the buildings they are in are open, and are occasionally closed for maintenance. Lab closings are posted at each lab. If a lab is closed because of a scheduled event, students should be prepared to go to another lab.