Welcome to the Michigan Engineering! Several computing and information technology (IT) services are provided to you as a Michigan Engineering staff member, designed to support your productivity. There are three main campus IT providers you may work with:
- Departmental IT Support Staff – Your department’s local support staff can assist you with daily desktop and IT support needs.
- CAEN – Michigan Engineering’s central IT group provides instructional technology and research computing support.
- ITS (Information and Technology Services) – The University of Michigan’s central IT organization provides a standard set of computing services.
Your Computing Access
As a Michigan Engineering staff member, you are automatically enrolled for CAEN Access, which provides a set of Engineering-specific computing services, such as the ability to log in at CAEN computer labs or access your CAEN online file storage allocation.
Your CAEN Access should be active within a week after your start date. If you require access prior to that date, your departmental IT support staff may submit an early access request on your behalf. If you arrive on campus and have any problems logging in, contact CAEN for immediate assistance.
All U-M staff receive access to a standard set of computing services from ITS, including your University login ID (also known as your U-M uniqname). You will use your uniqname and corresponding UMICH password to login and access the majority of computing and online services at U-M.
Connecting to the Network
Wireless (Wi-Fi) network access is available to all faculty in University buildings. MWireless allows you to securely connect your devices to the Internet. Eduroam is also available on the University of Michigan campus. Eduroam allows students, faculty and staff from other participating institutions to connect to the internet securely when visiting other institutions. It requires credentials from either the institution you are visiting from or alternately the University of Michigan. If you have visitors or guests to campus, a network called MGuest allows them to easily connect and receive basic internet connectivity.
Wired (Ethernet) access is also available in all Michigan Engineering buildings, which is especially important if you work from a desktop computer. Your departmental IT support staff can assist you with connecting your office and research lab computers to the wired network.
The University also offers a Virtual Private Network (VPN) to all Michigan Engineering students, faculty and staff which will make sure you have a secure computing experience when accessing a U-M network from a remote location.
Online File Storage & Backups
As Engineering staff, you have multiple online file storage options, including unlimited cloud storage from U-M Drop Box and U-M Google Drive. CAEN also provides you with an additional allocation that can be easily accessed for storing and working with files on CAEN lab computers.
There are other campus storage/backup services available to faculty, including MiStorage which provides an option for storing large amounts of data. These options are backed up regularly to protect your important files, and are recommended over using external media which can be broken, lost or stolen. Faculty should speak with their departmental IT support staff, or contact CAEN, for assistance with determining the best option for their work.
Presentation & Event Recording
CAEN provides a lecture capture service to faculty for recording lectures in Michigan Engineering classrooms and auditoriums. Staff may also request access to this service for recording departmental presentations, seminars, and events.
Michigan Engineering established a telecommuting policy for staff who are eligible to work from home, or otherwise from off-campus. CAEN is available to assist staff with concerns about accessing and using technology while telecommuting.
Information Technology Security
IT security is a shared responsibility, and every member of the U-M community has an important role to play. It can be especially important for staff who work with research data. CAEN works with representatives from across the University to coordinate and leverage information technology activities to meet unit requirements and support College’s mission.
- Information Security at Michigan Engineering (U-M Login Required)
- University of Michigan Safe Computing
Questions or Problems?
Additional details on the topics described above, and more, are available via the CAEN Knowledge Base. Consultants are also available to answer specific questions about all CAEN services, or your local departmental IT resources.