Note: Due to the COVID-19 pandemic, direct walk-up and phone support is limited. For the fastest response, see below on how to contact a CAEN consultant via email or live chat.
Before submitting your question to a CAEN consultant, you may want to try finding your answer by searching the CAEN Knowledge Base.
The CAEN Help Desk
You can call the Help Desk at (734) 764-CAEN . If no consultant is available, you can leave a voicemail, and a CAEN staff member will respond as soon as possible. Just make sure to clearly spell your U-M uniqname.
Chat with a Consultant
To begin a Live Chat session with a Help Desk consultant, open a browser tab, or click the Blue button in the bottom-right corner of the page. If no consultant is available, you will be prompted to submit an offline message, and the next available consultant will contact you at the email address you provide.