Before contacting a consultant, try asking the CAEN Chatbot, or search our knowledge base.
Contacting the Help Desk
The Help Desk is CAEN’s main point of contact for IT support at the U-M College of Engineering. It provides assistance with problems using CAEN-supported services, as well as general or administrative questions about College IT.
You can call the Help Desk at (734) 764-CAEN [2236]. If no consultant is available, leave a voicemail and a CAEN staff member will respond as soon as possible. Please make sure to clearly spell your U-M uniqname.
Online chat and email contact options are also available, as described below.
Chat with a consultant
To chat with a CAEN consultant, open a browser tab, or click the chat icon in the bottom-right corner of the page. If no consultant is available, you will be prompted to submit your message, and the next available consultant will contact you.
Send a message to a consultant
Send an email to CAEN consultants at caen@umich.edu. You may also submit your message using our online contact form (requires authentication with a UMICH password and two-factor authentication).