Contact CAEN

Before submitting your question to a CAEN consultant, you may want to try finding your answer by searching the CAEN Knowledge Base.

Note: Due to building closures, walk-up support is currently unavailable


Live Chat

To open a Live Chat session with a CAEN consultant, you can open a browser tab or click the Blue button in the bottom-right corner of the page. If no consultant is available, you will be prompted to submit an offline message, and the next available consultant will contact you at the email address you provide.


Phone Support

The CAEN Help Desk is the College of Engineering’s computing and IT support desk located on North Campus. Help Desk consultants are available to answer your questions about accessing CAEN’s computer labs, software, and other U-M computing services. Call the Help Desk at (734) 764-CAEN [2236], or visit the Help Desk web page for location and hours of operation.


Send Email

To send an email message to CAEN consultants, submit your request using our online contact form. This form requires authentication with a UMICH password. You may also send your message to caen@umich.edu from your U-M Google (@umich.edu) email account.