Contact CAEN

CAEN Help Desk
Duderstadt Center – 2nd Floor

Before submitting your question to a CAEN consultant, you may want to try searching the CAEN Knowledge Base.

CAEN Help Desk

You can call the Help Desk at (734) 764-CAEN [2236].

If no consultant is available, leave a voicemail and a CAEN staff member will respond as soon as possible. Please make sure to clearly spell your U-M uniqname. Online chat and email contact options are also available, as described below.

Note: The Help Desk will be closed Thursdays, 1:30-2:30 p.m. for staff training.


Chat with a consultant

To chat with a CAEN Help Desk consultant, open a browser tab, or click the Blue icon in the bottom-right corner of the page. If no consultant is available, you will be prompted to submit an offline message, and the next available CAEN consultant will contact you at the email address you provide.

Send email to a consultant

To email CAEN consultants, send your message to caen@umich.edu from your U-M (@umich.edu) email address. You may also submit your request using our online contact form. This form requires authentication with a UMICH password and Duo two-factor authentication.