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CAEN Help Desk
The CAEN Help Desk is located on the second floor of the Duderstadt Center, at the main library reserves desk. You can call the Help Desk at (734) 764-CAEN . If no consultant is available, leave a voicemail and a CAEN staff member will respond as soon as possible. Please make sure to clearly spell your U-M uniqname. Online chat and email contact options are also available, as described below.
Note: The Help Desk will be closed Wednesdays, 1:30-2:30 p.m. for staff training.
Chat with a consultant
To live chat with a CAEN consultant, open a browser tab, or click the Blue chat icon in the bottom-right corner of the page. If no consultant is available, you will be prompted to submit your message, and the next available consultant will contact you.
Send a message to a consultant
Send an email to CAEN consultants at email@example.com. You may also submit your request using our online contact form. The form will require authentication with a UMICH password and Duo two-factor authentication.