Contact CAEN

Duderstadt Center – 2nd Floor

Note: Due to the COVID-19 pandemic, direct walk-up and phone support are limited. See below for how to contact a CAEN consultant via email or live chat.

Before submitting your question to a CAEN consultant, you may want to try finding your answer by searching the CAEN Knowledge Base.

The CAEN Help Desk

The Help Desk is the College of Engineering’s main computing and IT support contact on North Campus. Consultants are available to answer your questions about accessing CAEN computer labs, Engineering software, and other U-M computing services. If a consultant cannot answer you question or problem directly, they will ensure it is submitted to the correct CAEN or U-M support team.

You can call the Help Desk at (734) 764-CAEN [2236]. If no consultant is available, you may leave a voicemail, and a CAEN staff member will respond as soon as possible. Please make sure to clearly spell your U-M uniqname.

Chat with a Consultant

To open a Live Chat session with a Help Desk consultant, you can open a browser tab, or click the Blue button in the bottom-right corner of the page. If no consultant is available, you will be prompted to submit an offline message, and the next available consultant will contact you at the email address you provide.

Send Email to a Consultant

To email CAEN consultants, send your message to caen@umich.edu from your U-M (@umich.edu) email address. You may also submit your request using our online contact form. This form requires authentication with a UMICH password and Duo two-factor authentication.