Contact CAEN

Duderstadt Center – 2nd Floor
Currently Unavailable

Note: Due to the COVID-19 pandemic, direct walk-up and phone support is limited. For the fastest response, see below on how to contact a CAEN consultant via email or live chat.

Before submitting your question to a CAEN consultant, you may want to try finding your answer by searching the CAEN Knowledge Base.

The CAEN Help Desk

You can call the Help Desk at (734) 764-CAEN [2236]. If no consultant is available, leave a voicemail and a CAEN staff member will respond as soon as possible. Please make sure to clearly spell your U-M uniqname.

Chat with a Consultant

To begin a Live Chat session with a Help Desk consultant, open a browser tab, or click the Blue button in the bottom-right corner of the page. If no consultant is available, you will be prompted to submit an offline message, and the next available consultant will contact you at the email address you provide.

Send Email to a Consultant

To email CAEN consultants, send your message to from your U-M ( email address. You may also submit your request using our online contact form. This form requires authentication with a UMICH password and Duo two-factor authentication.