CAEN is the College of Engineering’s provider of information technology services. We have many entry-level and advanced temporary employment opportunities for students. Student employees will gain experience in a wide variety of roles that administer and support the College’s information technology environment. Positions offer on-the-job training that allow interested and committed students to attain positions of increasing responsibility. The most experienced and best-performing students may achieve positions of equal responsibility to regular staff. CAEN understands the demands on a student’s time, and is able to accommodate flexible work hours around class schedules, examination preparation, and course projects to support the academic success of their student employees.
The minimum hourly pay rate for our student employees is $9.35. A student employee’s actual rate depends upon relevant experience, qualifications, and performance. Students are also eligible for pay raises once they demonstrate their abilities.
We welcome all interested students with varying levels of experience from all U-M schools and colleges, including students with work-study awards, to submit an online Student Employment Application. Applicants who are able to make at least a two-year commitment will have a greater selection of positions because of the time it takes to develop proficiency in many of the areas where students are employed. Your application will be kept on file for six months. If you are not contacted about a position within this time, you are encouraged to re-apply.
- Applications Support Technician
- Backup Operator
- Classroom Technology Developer
- Classroom Technology Maintenance Technician
- Computer Hardware Technician
- Data Analyst
- Engineering Administration Desktop Support
- Help Desk Consultant
- IT Security
- Lab Inspector
- Linux System Administrator
- Mobile Applications Developer
- Network Technician
- Office Assistant
- Project Manager Assistant
- Salesforce Intern
- Web Developer I
- Web Developer II
- Windows System Administrator
Applications Support Technician
Students in this position work collaboratively with others as well as independently to problem-solve software and application issues. A familiarity with (or strong desire to learn) multiple operating systems, and excellent communication skills are prerequisites for this position. Entry-level and advanced positions are available.
Experience with the Windows and/or Linux operating systems and software applications is a prerequisite.
Students in this position back up file servers to tape by operating tape library hardware, manage the backup media (tapes), and assist people with their file backup and restore requests.
Experience with (or a strong desire to learn) tape backups and related systems is a prerequisite. Entry-level and advanced positions are available.
Classroom Technology Developer
This position is focused on supporting the audio and video systems used in College of Engineering classrooms. Students in this position will install, test and support AV equipment in classrooms, including microphones, mixers, signal-processors, amplifiers, and speakers. In addition, students will: assist faculty with AV needs in classrooms; configure audio and video systems in classrooms for presentations, vocal reinforcement, assisted listening and lecture recordings; and perform quality assurance checks to identify problems in equipment or software used in College classrooms. This position has the following prerequisites:
- Experience with audio or video systems used in live events, presentation recording, or remote learning
- Knowledgeable of techniques for troubleshooting and configuring audio and video systems
- Ability to work independently with good written and verbal communications skills
- Experience with video cameras, recording systems, digital mixers and tools such as Final Cut Pro X is desirable
Classroom Technology Maintenance Technician
Students in this position install, troubleshoot, and maintain audio, video and room control systems in the College of Engineering classrooms. This position will involve working directly with instructors to assist them in their use of this technology. Opportunities exist to work evenings and weekends. This position has the following prerequisites:
- Familiarity with audio or video systems used in live events, presentation recording, or remote learning
- Ability to work independently
- Good written and oral communications skills
- Experience with video cameras and recording systems is desirable
Computer Hardware Technician
This position is responsible for the deployment and maintenance of PC hardware, servers, operating systems, and software. Students in this position will also perform PC repair tasks including, system administration, testing, monitoring, and warranty parts replacement. This position has the following prerequisites:
- A+ training helpful but not required
- The ability to methodically troubleshoot, diagnose and replace PC hardware
- Must be able to perform heavy lifting in the range of 30-50 pounds
- Must be able to work independently or as part of team
Students in this position will use a variety of web and desktop tools to create repeatable processes for data aggregation, analysis, and visualization.
Experience using Linux from the command line, as well as a familiarity with a scripting languages (e.g. Python or Ruby), is a prerequisite for this position. Familiarity with R (www.r-project.org) is a plus. On-the-job training is provided to expand skills in these areas.
Excellent communication skills and experience working both independently and collaboratively with others to problem-solve are essential.
Engineering Administration Desktop Support
Students in this position assist staff and faculty via phone, email, and in-person to diagnose and repair problems with PCs, Macs, printers and mobile devices. This position supports the College of Engineering’s administrative offices, including the Offices of the Dean, Associate Deans, Student Affairs, and Resource Planning and Management. This position has the following prerequisites:
- Experience troubleshooting Windows 7/10 and/or Mac OS X software and hardware
- Previous customer service experience
- Proficiency in Android and/or iOS a plus
Help Desk Consultant
Help Desk Consultants are the primary point of contact for users to report and troubleshoot problems with CAEN computer labs, classroom technology, remote access, and software. Consultants assist students and faculty via phone, email, live chat, and in-person and escalate problems to other CAEN teams as necessary. As time permits, students may assist in developing software tools and documentation to improve Help Desk efficiency and other customer service needs. Experience working collaboratively with others to problem-solve, a desire to learn using multiple software packages, and excellent communication skills are all prerequisites for this position.
IT Security employees handle vulnerability scanning, sensitive data scanning, web application vulnerability scanning, documentation of various processes and testing of new IT security technologies/solutions, review/ query logs and alerts, as well as analyze network traffic flows. Prerequisites: familiar with various Operating Systems, good understanding of all things network related, excellent communication and documentation skills, attention to detail and a strong desire to learn are required. Desired experience: IT Security tools such as Nmap, Nessus, Metasploit, Splunk, etc., Web Application programming experience.
Students in this position visit CAEN labs and verify that computer workstations operate properly, and ensure that the labs are clean, orderly, used appropriately, and otherwise operating according to a high standard. They deliver, stock, and inventory lab supplies. As time permits, students may also assist in the development of tools and documentation that improve lab inspector efficiency and the CAEN lab experience.
Linux System Administrator
This position is responsible for the deployment and maintenance of computing systems and their associated application environments — desktops and servers. Students in this position test and perform quality assurance on system and application software, perform routine systems administration functions, program, and support their system users.
Mobile Applications Developer
Students in this position will develop native applications and web resources for use on mobile platforms such as iOS (iPhone/iPad) and Android. Projects will focus on making College information and services more accessible to faculty and students using mobile phones and tablets. This position will involve a range of activities including research of existing products and best practices, developing and supporting new applications, and testing on a variety of devices.
Experience with (or a strong desire to learn) current development tools and languages for iOS and/or Android platforms is a prerequisite for this position.
Students in this position assist in the day-to-day network support for all CoE departments. They also troubleshoot network problems to make needed repairs, and report their findings through a trouble ticketing system.
Experience with Network related technologies and computers, excellent communication skills, and an ability to solve computer-related problems are a prerequisites for this position.
Students work in the CAEN business office, and provide front-line customer service by fielding both internal and external callers and rerouting them to the appropriate area within the College of Engineering. They also assist staff with administrative duties, including: copying and filing, sorting and delivering mail, messenger service, data entry and other duties as assigned.
Experience with Microsoft Office, specifically Excel and Word, and Windows 7 is desired. Previous customer service experience is preferred. Applicants must possess a valid driver’s license and the ability to communicate clearly and effectively both verbally and written while working with a diverse group of staff and customers. This position is entry level and all duties can be taught through on-the-job training.
Project Manager Assistant
Students in this position aid in the deployment of various College of Engineering IT projects. The person hired will assist with developing project schedules, mapping project timelines, working with team members to track and update project status, and preparing project dashboards.
Applicants should have a strong interest in learning about and gaining experience in project management. The position requires extensive use of Google spreadsheets, Google documents, and online project management software.
Students in this position work with a CAEN Salesforce administrator to optimize Engineering Salesforce instances, as well as work with stakeholders to identify needs, draft solutions, then implement custom solutions to the Salesforce instance.
Experience with CRM system implementation using Salesforce.com platform is a required qualification.
The College of Engineering implemented Salesforce CRM in 2015 and has been using it to track and manage alumni and graduate prospective students among multiple administrative units.
The Salesforce consultant will work with a CAEN Salesforce administrator to optimize Engineering Salesforce instances, including the design, implementation, and maintenance of workflows, triggers, dashboards, and reports used to manage relationships with alumni and prospective students. The candidate for this position will work with stakeholders to identify needs, draft solutions, then implement custom solutions to the Salesforce instance. This person will also create documentation and proper training for any new features implemented as part of this project.
Web Developer I
Students in this position will assist with our web publishing services in both WordPress and Google Sites. They will also be a point of contact for users to answer questions, write documentation, and work with HTML and CSS to create and edit web pages.
Excellent communication skills and experience working collaboratively with others to problem-solve are essential. Experience with developing clean, well-constructed HTML code and CSS is also very important for this position. Experience with WordPress and Google Sites/App scripting is a plus, however, there are opportunities for training in these areas.
Web Developer II
Students in this position assist with the creation and maintenance of web applications for the College of Engineering. Existing applications include our content management system, WordPress, and a variety of tools that support workflow and data use throughout the College.
Excellent communication skills and experience working collaboratively with others to problem-solve are essential.
Windows System Administrator
This group is responsible for the configuration, deployment and maintenance of operating systems and other software and for providing the infrastructure to support those efforts. Students in this position will performing various systems administration tasks, testing, monitoring and programming.