Before contacting a consultant, try asking the CAEN Chatbot, or search our knowledge base.
Contacting the Help Desk
The Help Desk is CAEN’s main point of contact for IT support at the U-M College of Engineering. It provides assistance with problems using CAEN-supported services, as well as general or administrative questions about College IT.
You can call the Help Desk at (734) 764-CAEN [2236]. If no consultant is available, leave a voicemail and a CAEN staff member will respond as soon as possible. Please make sure to clearly spell your U-M uniqname.
Online chat and email contact options are also available, as described below.
Chat with a consultant
To chat with a CAEN consultant, open a browser tab, or click the chat icon in the bottom-right corner of the page. If no consultant is available, you will be prompted to submit your message, and the next available consultant will contact you.
Submit an email or online request
Send an email to CAEN consultants at caen@umich.edu. You may also submit your message using our online contact form (requires authentication with a UMICH password and two-factor authentication).