Support – CAEN

Who can I contact for support?

If you need assistance, email us at caen@umich.edu

Will CAEN provide WordPress support/training for sites not in the CAEN Web Publishing service?

No, CAEN will not provide any support for any sites that are not within our service.

How long will it take for CAEN to create my new website?

Sites are created on a first-come, first-service basis, and the time varies depending on site size and complexity. The timeline for creating a new website varies and is subject to CAEN staff schedules and capacity, however we aim to deliver new sites within

My current site has many pages and/or images. Will CAEN still move it into CAEN Web Publishing?

There are no limits to the number of pages you can have on your website. Sites that require 60 or more pages will not be eligible for CAEN’s Content Migration Support. Larger sites or those with an exceptionally

How do I get support for my site after it is live?

There are three primary ways to get support for your CAEN Web Publishing site:

Detailed instructions for managing a WordPress site in CAEN Web Publishing are currently available in our Knowledge Base
WordPress training sessions: To support you in building and maintaining your

I have an existing CAEN Web Publishing site but need something changed. Will CAEN do this for me?

Content editors and site owners can request assistance from CAEN on a first-come, first-served basis by emailing caen@umich.edu. Editors are encouraged to maintain their own content, however. To support you in building and maintaining your site,

Will CAEN assist me with creating new web content or migrating content from an existing site?

See “What Is Content Migration Support?” for more information.

What is Content Migration Support?

While site owners and content editors are responsible for adding and managing their content using the WordPress editor, they can request Content Migration Support. This is an additional service in which CAEN will assist with adding or modifying website content on your behalf only upon request and subject to limitations.

How do I obtain a CAEN Web Publishing website?

The process to obtaining a CAEN Web Publishing website is as follows:

Be a responsible site owner
Carefully review the information about CAEN Web Publishing and the Terms of Service
Fill out the site request form
CAEN will initialize and configure your site
Get your training

I’ve never used WordPress before. Will I receive assistance building and maintaining my website?

CAEN’s WordPress documentation is a valuable self-help resource for content creators. Content editors and site owners can also request assistance from CAEN on a first-come, first-served basis by emailing caen@umich.edu.