CAEN is excited to announce that between July and December this year, all websites that utilize the CAEN Web Hosting Service will be migrated from the current external hosting provider, WP Engine, to the new campus hosting provider, Pantheon at U-M. This service is expected to provide better performance, better security, and additional developer tools for site owners and administrators.

Notice for CAEN Web Publishing users

This information is intended for CAEN Web Hosting customers only. If your site uses CAEN Web Publishing, separate communications will be forthcoming. If you are unsure if your site is in Web Publishing or Web Hosting, you can contact CAEN at [email protected]

Will I still be able to make changes to my website content in the same way?

Yes, you be able to make changes to my website content in the same way. No URLs will change, your site will not change its appearance, and you will continue to use WordPress exactly as you always have, except during the content freeze.

Will my site look the same after this transition, and will any URLs change?

No URLs will change, your site will not change its appearance, and you will continue to use WordPress exactly as you always have, except during the content freeze.

Why is CAEN transitioning Web Hosting sites to Pantheon?
  • Remove duplication of effort
  • Free up staff capacity for College priorities
  • Improve performance and security for site owners
  • Numerous features and tools that are available in the Pantheon platform but unavailable in WP Engine
Can I keep my site on WP Engine?

No. All sites will be migrated to Pantheon at U-M.

I was planning to launch a new site in CAEN Web Hosting. What are my options now?

If you do not plan to use CAEN Web Publishing [link], you should request your site through ITS. You will be expected to provide a shortcode to ITS for Pantheon at U-M hosting.

Where do I learn how to use the Pantheon platform?

As you are responsible for managing the code and installation you will need to familiarize yourself with the Pantheon platform, as back-end site updates will happen differently than on WP Engine. Pantheon has many additional features not available from WP Engine. Peruse ITS Pantheon documentation, or join the #um-pantheon-website-hosting Slack channel for more information.

What else does my developer need to know about the change to Pantheon at U-M?

If your website is not already behind  U-M Cloudflare, as part of this transition you will be moved behind the U-M Cloudflare reverse proxy. Cloudflare improves your site’s performance and security and reduces hosting costs by blocking illegitimate traffic such as bots.

Will there be any site downtime?

No downtime is anticipated for site visitors during or after the migration of your site.

Will CAEN pay for hosting my site in Pantheon at U-M?

CAEN will continue to pay hosting costs for existing CAEN Web Hosting customers that have live sites today. Any new non-Web Publishing sites will incur cost for you and will require that you contact ITS to request a new site.

What do I need to do to prepare for the migration?
  • Per the CAEN Web Hosting requirements, site owners must have a WordPress developer who is either a dedicated U-M staff member or a third party vendor on indefinite retainer; ensure that this person is aware of this migration and available to assist.
  • Ensure that WordPress core, plugins, and themes are up to date
  • Communicate content freeze information to site authors on your team
  • Ensure that your developer is familiar with the Pantheon platform, its git-based workflow, and capable of supporting your site after the migration
What does the migration process look like?
  1. CAEN sends proposed date to the site owner and site developer on record (This date can be appealed)
  2. No content can be edited during migration window
  3. CAEN makes backup and migrates site; original site remains in WP Engine
  4. CAEN does sniff test to ensure migration looks good
  5. Site owner/developer performs detailed quality assurance and gives final okay to go live in Pantheon
  6. CAEN configures Cloudflare & DNS
  7. Original WPE site remains online for at least 30 days
  8. CAEN will provide a high level of support through migration and for a period of approximately 30 days after migration to ensure migration was successful
  9. After successful migration, ITS and Pantheon will provide ongoing support
Will my developer need to assist in the migration?

Yes. Your developer must be involved throughout the process.

  • Before migration: ensure the site is fully up to date
  • During migration: be available to answer any technical questions that arise
  • After migration: provide quality assurance and mitigate issues in collaboration with CAEN
Will CAEN continue to support my site after the migration?

CAEN will provide a high level of support through migration and for a period of approximately 30 days after migration to ensure migration was successful. After successful migration, ITS, Pantheon, and your developer will provide all technical support.

I have questions or concerns about this migration. Whom can I contact?

Reach out to CAEN at [email protected] for questions and concerns.

Will my WP Engine site be altered or deleted after migration?

During the migration, CAEN will not alter your website or content in any way. The original WP Engine website will remain in WP Engine for at least 30 days. After that, the old WP Engine copy of your site will be permanently and irreversibly deleted.