Resolved: EBD Off-campus Performance Degradation – Wednesday, February 14

  • Start: Wednesday, February 14, 9:00 a.m.
  • End: Thursday, February 15, 9:30 a.m.

On Wednesday, February 14 at around 9:00 a.m., CAEN started receiving reports of issues with off-campus users of the Engineering Base Desktop (EBD) experiencing poor network performance when connecting to on-campus resources, including mapped drives. It was determined this was related to a performance degradation with the built-in Microsoft DirectAccess VPN service. CAEN staff is working with ITS toward resolution, and a workaround has been found by first connecting to the Cisco AnyConnect VPN client.

Further updates on this outage can be found on the ITS Service Status page.